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THE REMOVAL KINGS® – PRIVACY POLICY

Last updated: December 2025

This Privacy Policy explains how The Removal Kings® (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you interact with our business, including through our website, lead forms, Google Ads, phone, email, and in-person services.

We are committed to complying with UK GDPR, the Data Protection Act 2018, and all other relevant privacy regulations.

If you do not agree with this policy, please do not provide personal information to us.

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1. Data Controller

The Removal Kings®
Clyde Offices
2nd Floor
48 West George Street
Glasgow
G2 1BP
Email: removalkingsuk@gmail.com
Phone: 07493 335550

We are the controller responsible for your information.

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2. Information We Collect

We collect the following categories of personal information:

A. Information you provide directly

  • Full name

  • Email address

  • Phone number

  • Property addresses (collection & delivery)

  • Details of items to be moved

  • Access information (stairs, parking, restrictions)

  • Photos you send for quoting

  • Payment confirmations (no card data is stored)

B. Information collected automatically

When you visit our website or click our ads, we may automatically collect:

  • IP address

  • Device type

  • Browser information

  • Pages visited

  • Time spent on site

  • Click and interaction data

This is collected via:

  • Google Analytics

  • Google Ads tracking

  • Cookies and similar technologies

C. Information from third parties

We may receive data from:

  • Google Ads lead forms

  • Facebook or social platforms you message us on

  • Referral partners

  • Payment processors (confirmation only, not card details)

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3. How We Use Your Information

We process your personal data for the following legitimate purposes:

A. To provide quotations

  • Assess the details you provide

  • Contact you for additional information

  • Prepare and send you a price

B. To perform your removal, storage, or delivery service

  • Scheduling the job

  • Contacting you on the day

  • Handling access and logistics

  • Updating you on progress

C. To manage our business operations

  • Accounting and tax records

  • Insurance claims (if applicable)

  • Staff training

  • Job tracking and internal reporting

D. Marketing and advertising

  • Google Ads

  • Remarketing (if consented/cookies accepted)

  • Social media content

  • Email responses to enquiries

E. Legal compliance

  • Records required under UK tax law

  • Responding to lawful requests

  • Preventing fraud or misuse

We never sell your data to third parties.

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4. Legal Bases for Processing

As required by UK GDPR, we rely on the following legal bases:

  • Contract – to provide quotes and complete the job you book

  • Legitimate interests – business operations, communication, website improvement

  • Legal obligation – tax records, insurance requirements

  • Consent – marketing cookies, lead form permissions where applicable

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5. Data Retention

We keep personal information only as long as necessary:

Data TypeRetention

Quotes (not booked)Up to 12 months

Booked jobs & invoices6 years (required by UK tax law)

Insurance-related documents7 years

Website analytics26 months (Google standard unless you request deletion)

Lead forms24 months

Photos sent for quotesDeleted after job unless required for records or insurance

You may request deletion sooner where legally permitted.

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6. Data Sharing

We only share your information with trusted third parties when necessary:

  • Google (analytics, ads, lead forms)

  • Email providers (Gmail)

  • Phone/SMS networks

  • Accountants (financial records only)

  • Insurance companies (only if a claim arises)

  • Payment providers (confirmation of payment)

All third parties are obligated to keep your data secure and compliant with UK GDPR.

We do not share your personal data with:

  • Movers outside our registered team

  • Marketing companies

  • Any unauthorised third parties.

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7. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (where legally allowed)

  • Restrict processing

  • Object to certain uses

  • Port your data to another provider

  • Withdraw consent at any time (marketing/cookies)

To exercise any rights, email: removalkingsuk@gmail.com

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO)at ico.org.uk.

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8. Cookies & Tracking

We use cookies to improve user experience and ad performance.

Cookies may be used for:

  • Google Ads conversion tracking

  • Analytics (anonymous visitor data)

  • Website performance

You can reject or manage cookies at any time through your browser or cookie banner.

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9. Data Security

We take data security seriously and use:

  • Encrypted devices

  • Secure email platforms

  • Password protection on all systems

  • Two-factor authentication

  • Limited staff access

  • Encrypted website connections (HTTPS)

No system is 100% secure, but we take all reasonable and industry-standard steps to protect your information.

 

10. International Transfers

Some providers (e.g., Google) may store data outside the UK.
They are certified under UK GDPR-approved safeguards, including Standard Contractual Clauses.

 

11. Minors

We do not knowingly collect data from individuals under 18 unless it relates to a family house move and is supplied by a parent/guardian.

12. Changes to This Policy

We may update this policy when necessary. The most recent version will always be available on our website.

13. Contact

For questions or privacy requests:

The Removal Kings®
Email: removalkingsuk@gmail.com
Phone: 07493 335550

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